Customer Service Support

Have a question?
Please do not hesitate to reach out to reach out to our customer care team by phone or email. We are here to help! Our hours of operation are Monday through Friday, 8 a.m. - 6 p.m. and Saturday 10 a.m. - 3 p.m. All in EST.

Based on your needs, please choose the most appropriate contact method from the list below.

Signing up is easy AND fast!
You can enroll by calling customer service at 1-800-685-0960
Or visit our ENROLL page to get started.

For billing questions

Contact us at 1-800-685-0960
Or email

For general questions

Contact us at 1-800-685-0960
Or email

Who do I call when my electricity is out?

Please contact your local Electric Distribution Company (e.g. PECO or PPL) that is responsible for maintaining and repairing the wires, poles and equipment in your area.

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